Are House of Cb Dresses True to Size
If I could give this company a minus I…
If I could give this company a minus I would. I ordered an item from them with such joy and was extremely excited only for it to arrive all scrunched up the collars were extremely deformed and unwearable. I paid £79 for this on sale and though I know their policy of refunding in gift vouchers I thought due to the item arriving on an unwearable condition they would be able to refund me for it as it's a lot of money. I really don't fancy purchasing with them again after my first ever experience. I emailed them, tweeted them and after telling me it's not manufactured faulty they refused to refund me. After I raised with them with pics and videos of the blazer they stopped replying to me. Absolutely hideous disgusting customer service. I really want my money back as I have no desire purchasing from this site ever again
I am hoping to god someone in their customer service will be sensible enough to refund me for my money. I am absolutely disgusted and will never purchase again unless my issue is resolved and will not refrain from telling anyone I know how horrible my first expert has been.
Worst customer service ever
Worst customer service ever! I've been waiting weeks for the exchange and still waiting. I've emailed customer service so many times and no one has explained to me why my item has been shipped! At this point I just want my money back!
Biggest scammers in the game
Biggest scammers in the game! They don't give me the 1000$ of clothes I brought, they promise that they're only not liable if a delivery is given signature release, left my package on the sidewalk in front of my building, BLOCKED me on Instagram and message when I ask for help with the fact I didn't get my order,
They're extremely fraudulent and don't deserve your money I swear to god
I recently visited the House of CB store in the Arndale Centre
I recently visited the House of CB store in the Arndale Centre, Manchester, during a general shopping trip. The girls there were friendly and willing to answer any questions about sizing and different stock. I picked out quite a few items as I went around the shop and these were taken straight into a designated changing room for me, so I could continue looking. The service was excellent throughout, including within the changing room as well, where Rachel M was on hand to help with any assistance whilst changing (undoing zips and fastening clips etc), as well as instantly going to look for different sizes. All the girls were always smiling and created a really happy environment to shop in and I'm very happy with my purchases.
Absolutely appalling service!!!
Absolutely appalling service!!!
Ordered a dress which was over £180 to try on once and as didn't fit me sent it back.. which I had to pay for the pleasure of returning to them!!
Had not heard anything from them no confirmation of receipt or anything for over 10 days so contacted via email to be informed that the dress had been returned soiled with signs of wear. Signs of wear when the black tag was still attached?? And had tried on after a shower!! So they will not be giving me a refund but will return the dress to me!!!
DO NOT BUY from this company all the poor reviews are true!!!!!
Never any STOCK
I'm giving this company 1 Star for never having any stock!
I've been looking for several outfits for summer weddings for a few months now and everything I like is out of stock.
Spend hours trawling through the site, to find nothing in my size which is a s/m
It's annoyed me that much I've left a review.
Not sure how you're running a business with no stock, can't see the company lasting long when other retailers have stock and better reviews.
My Go-To Boutique for Special Events
House of CB has been my go to every birthday for the last few years. I can always count on their quality, great customer service and overall experience when it comes to looking amazing for a special event.
Sizing is absolutely ridiculous and…
Sizing is absolutely ridiculous and deliberately misleading in product photos. I'm 5ft 3 and a size 12-14 and the L+ only just fit me. The model wearing a L on their site was far taller and bigger than me so that doesn't add up. The only conclusion I can come to is that they're trying to appear inclusive when in reality the largest size they stock is a uk 12-14. Please sort it out.
Great Dress - Alicia Lemon Midi
I bought the Alicia Lemon print Midi sundress for graduation and it was great, although customers photos were being ripped off by a lot of other websites. The dress had boning in the bodice, and the material is quite thick and heavy. It also fit perfectly! I took photos with this dress and they looked great
I've shopped at House of CB for years…
I've shopped at House of CB for years now. I can always rely on the clothing being good quality and I've always received quick responses from the customer service team.
Unresponsive and inadequate service
I order two items and they were delivered almost a week apart. One of the items arrived faded/stained. This was my first time shopping with them, so I didn't realise the customer has to pay for their own returns. I sent back the item for an exchange, and royal mail confirmed the item was delivered by special delivery and signed for.
I contacted the repeatedly to get an update as I needed the item for an event. They responded once after 3-4 days and nothing after that.
Considering how expensive their garments are, and how established they are as a business, I would expect far better. And atleast have an adequate return process that does not infringe on the customer. You end up paying more for the item.
I won't be purchasing from them again.
Does not stick to online retail laws
Sadly, the company does not stick to the online retail laws for issuing refunds (if the item is deemed not suitable). They have devised their own policy that if the item is in the sale, then the customer is not entitled to a refund, only a gift card. This is a lie, the online laws do not change because an item goes in the sale. The law stays the same, as you can not try the item on before purchasing. A policy is not the law.
I was told by trading standards I was entitled to a full refund (as I suspected) and another regulatory body also agreed. They advised me to write to the company several times and quote the online retail laws etc. The company has refused to take their advice and ignored the last letter. Very unprofessional and unethical.
Different but…
I mean it's a nice dress, unique but it needs tailoring and doesn't really look the photo online it looks like a cheap knock off. I have paid £160 for a dress that isn't perfect and I feel let down.
Customer Service Ignore Complaints
I made a complaint with this scam of a company over three weeks ago. I was told someone would be in touch.
Three weeks later and three chaser emails and no one has gotten back to me or replied to any of the chaser emails despite the website saying i'll get a reply in 24h.
All I want is my money back and now I'm certain i'm being wilfully ignored so that they can get away with not refunding me.
I am a student and they have scammed me out of £50. It's disgusting.
Don't waste your money
Sizing is absolutely atrocious. I'm a size 10/12 but couldn't even zip up their size 'large', despite fitting into the measurements given by their own size chart. Do not buy if you have a cup size over a C - this company is not for those with big boobs.
Not to mention the fact that they have refunded me the incorrect amount, and their team has still not responded to me days after I have emailed them about this. Don't fall for their 'inclusive' advertising - they are absolutely not, don't give them your hard earned money.
Honestly this store never fails to…
Honestly this store never fails to impress, I'm in lvoe with every single piece from their collection as it's gorgeous, sophisticated and elegant! Already gave my eye on my next outfit❤️❤️❤️
Best purchase ever!
I purchased a dress from the house of CB for the first time and I was blown away by the dress. I almost always have to get any dress I purchase altered for the perfect fit, however, that was not the case with the dress from the house of Cb. The dress fit like a glove and the quality is top notch!! I purchased the Charmaine corset dress and I couldn't be happier with my purchase. I'm 5'1 and 125 pounds and the dress feels like it was made just for me. I can't wait to purchase more items from this brand.
AVOID AVOID AVOID
Do NOT order online. Honestly, don't do it. If you're going to choose to get a dress from House of CB go to the store or in my opinion, avoid completely. I sent back my £500+ parcel of dresses with the shortest "skirts" if you can call them that. I paid £12 for special delivery on 26th of April got an email back on 3rd of May saying my refund was processed and I should receive it within 10 days max. Still nothing. FOUR WEEKS ago I sent it back and no money. Customer service is awful. I read the bad reviews and discarded them, don't make the same mistake and just AVOID. I will be escalating this and seeking legal action as this company cannot keep getting away with stealing from people. I urge anyone with a similar issue to do the same, have a look on the gov website regarding companies legal obligations and how to escalate further.
My beautiful PreWedding Shoot Dress…
I bought my PreWedding Shoot dress from House Of Cb and it was absolutely perfect!!! I had originally bought a different dress from a different store and it didn't arrive on time and was a complete nightmare experience! HOWEVER I went on House Of Cb and ordered a back up dress, which arrived on time, in beautiful condition and was BETTER than the original dress I had planned to wear!! It fit perfectly and saved the day!!! If you're looking for a perfect dress for a special occasion look no further than House Of Cb!!!
Source: https://www.trustpilot.com/review/houseofcb.com
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